Privacy notice

Who we are

This website is operated by Jigsaw Marketing & Media Limited, trading as Richard Jackson’s Garden, is hosted in London, United Kingdom, and is intended primarily for visitors in the United States.

We are registered in the UK at: Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD, United Kingdom.
Company Number: 04175618
Email: [email protected]

Information we collect

The website includes a contact form powered by Gravity Forms. If you use it, we collect the name, email address and message you provide, together with your IP address.

The form uses Gravity Forms’ built-in honeypot to help identify automated spam. It does not use a third-party CAPTCHA. Like most websites, our hosting and security systems may also automatically process limited technical information when a page is requested.

• Internet Protocol (IP) address.
• Browser, device and operating-system information.
• Requested pages, date and time, referring page and response status.
• Security and diagnostic information needed to keep the website reliable.

How we use information

• Deliver the website and its content.
• Receive, review and respond to contact-form enquiries.
• Maintain security, prevent misuse and troubleshoot faults.
• Understand technical performance and improve reliability.
• Comply with applicable legal obligations and establish or defend legal claims.

Our legal bases

Where UK data-protection law applies, contact-form and technical information is normally processed for our legitimate interests in responding to enquiries and operating, securing and improving the website. We may also process information where necessary to comply with a legal obligation. We do not use contact-form submissions for marketing unless separate permission has been requested and given. If we introduce optional analytics, advertising or similar technologies, we will request consent where required.

Cookies and similar technologies

This public website is not intended to use advertising or behavioural-profiling cookies. Essential technologies may be used where strictly necessary for security, administration or core website operation.

If optional analytics or marketing technologies are added, this notice and any cookie controls should be updated before they are enabled.

Services and links provided by others

We use service providers to host and operate the website. They may process limited technical information on our behalf under appropriate contractual arrangements.

• Servebolt provides website hosting and related infrastructure from a server in London, United Kingdom.
• Gravity Forms runs within WordPress and processes contact-form submissions. Form entries are stored in the website’s WordPress database, and notification emails may also be processed by our email service provider.
• Adobe Fonts supplies website typefaces. When fonts load, Adobe may receive technical request information such as an IP address, browser information and the requested font files.
• Product-purchase links lead to J&H Industrial Supply. J&H operates a separate website and is responsible for information collected during browsing, ordering, payment, delivery and customer service under its own privacy notice.

Other websites linked from this site have their own privacy practices. We recommend reviewing their privacy notices before providing personal information.

International transfers

The website and its contact-form database are hosted in London, United Kingdom. Some other service providers or linked websites may process information outside the United Kingdom, including in the United States. Where we are responsible for a restricted international transfer, we will use an approved transfer mechanism and appropriate safeguards where required.

How long information is kept

Contact-form messages and their associated submission data are deleted on a rolling 12-month basis. Technical logs are retained only for as long as reasonably necessary for security, diagnostics, legal compliance and the reliable operation of the website. Log-retention periods may vary according to the type of log and the requirements of our hosting and security providers.

Your data-protection rights

Depending on the circumstances and applicable UK or United States law, you may have rights to request access, correction or deletion of personal information; restrict or object to processing; request data portability; and withdraw consent where processing is based on consent. We do not sell personal information or use it for targeted advertising.

These rights are not absolute and exemptions may apply. To make a request, contact us using the details above. We may need to verify your identity before responding.

Security

We use reasonable technical and organisational measures intended to protect information against accidental loss, unauthorised access, misuse, alteration or disclosure. No internet service can be guaranteed to be completely secure.

Children

This website is intended for a general gardening audience and is not designed to collect personal information from children.

Changes to this notice

We may update this notice when the website, our service providers or legal requirements change. The latest version will be published on this page with an updated date.

Questions and complaints

Please contact [email protected] if you have a question or concern about this notice or how information is handled.